IT Support Specialist

Bryan Romero

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BR

About Me

A Dedicated IT Professional

I'm a bilingual IT Support Specialist based in South Florida, passionate about solving complex technical problems and delivering exceptional client experiences. From the repair bench to the MSP helpdesk, I bring hands-on expertise and a customer-first mindset to every ticket I close.

Currently at Acordis in Miramar, FL, supporting businesses as part of a Managed Service Provider team. I take pride in being a consistent top performer wherever I go — whether it's the most credit card apps in the store or the fastest ticket resolution time.

🇺🇸 English 🇨🇺 Spanish
4+
Years in Tech
2
CompTIA Certs
MSP
Current Role

Career Path

Work Experience

IT Support Specialist
Acordis · Miramar, FL
Oct 2025 – Present ● Current
  • Administer Microsoft 365 tenants for multiple clients — managing users, licenses, groups, and security policies across organizations
  • Manage client email spam gateways and Exchange Server environments to ensure secure, reliable mail flow
  • Deploy and configure new laptops for end users, including imaging, software installation, and domain onboarding
  • Manage Active Directory (AD) — creating and maintaining user accounts, OUs, group policies, and access controls
  • Perform patch management across client endpoints and write and deploy applications through the RMM platform
  • Support and troubleshoot proprietary client applications as part of full-scope managed IT service delivery
  • Manage and resolve tickets through a professional ticketing system with a focus on fast resolution and client satisfaction
Geek Squad Repair Agent
Best Buy · Doral, FL
Mar 2022 – Oct 2025
  • Diagnosed and repaired desktops, laptops, and iPhones — covering hardware replacement and OS issues
  • Installed and restored operating systems including Windows, macOS, and Linux
  • Managed data transfer and backups while maintaining strict data privacy standards
  • Maintained detailed logs of work performed on every client device via ticketing system
  • Communicated with clients before, during, and after repairs to ensure satisfaction
  • Managed a queue of multiple repair jobs simultaneously with efficiency and accuracy
Sales Representative
Best Buy · Doral, FL
Sep 2021 – Mar 2022
  • Advised customers on consumer electronics tailored to their needs and budget
  • Top performer in credit card applications, memberships, and protection plans store-wide
  • #1 in credit card applications across the entire store for the duration of the role
  • Stayed current on the latest consumer electronics and product launches
Shift Lead
Taco Bell · Miami, FL
Mar 2019 – Sep 2021
  • Led shifts and managed a team of coworkers to maintain efficient store operations
  • Accurately managed and reconciled cash drawers throughout and at end of day
  • Conducted job interviews and trained new employees
  • Developed strong interpersonal and leadership skills managing team dynamics

What I Bring

Technical Skills

☁️ Microsoft 365 & Cloud
M365 Tenant Administration88%
Exchange Server82%
Email / Spam Gateway Mgmt85%
User & License Management90%
🗂️ Systems & Infrastructure
Active Directory (AD)85%
RMM — Patch Mgmt & App Deployment82%
Laptop Deployment & Imaging90%
Windows OS & Networking93%
🖥️ Hardware & Repair
Desktop & Laptop Troubleshooting95%
Hardware Replacement92%
Phone / Apple Repair88%
macOS / Linux80%
🤝 Client & Soft Skills
Client Communication Bilingual (EN/ES) MSP Operations Ticketing Systems Proprietary App Support Team Leadership Training Others Documentation Data Privacy Goal-Oriented

Credentials

Certifications

🛡️
CompTIA A+
CompTIA
Earned 2024
✔ Verified Certification

Foundational IT certification covering hardware, operating systems, networking, security, and troubleshooting across multiple platforms.

🌐
CompTIA Network+
CompTIA
Earned December 2025
✔ Verified Certification

Validates core networking concepts including network infrastructure, network operations, security, and troubleshooting skills.

Academic Background

Education

🎓
Computer Science — A.A.
Miami Dade College
Currently enrolled and beginning classes. Pursuing an Associate of Arts in Computer Science to build a strong academic foundation alongside my professional certifications.
🟢 In Progress — 2026
📜
High School Diploma
Southwest Senior High School · Miami, FL
Graduated from Southwest Senior High School in Miami, FL, building a foundation of discipline, communication, and academic achievement.
Graduated 2021

Let's Connect

Get In Touch

Whether you have an opportunity, a question, or just want to connect — my inbox is always open.

✉️ romerobryan121002@gmail.com 📱 (786) 309-2467
📍 South Florida — Open to Local & Remote Opportunities